As I mentioned last week, I recently managed perhaps the largest charity art show in Australia.
It was a great success with profit up 84% from the previous year. Here are some of the things I learnt along the way.
Lesson 4: Show your gratitude.
There is no doubt that dental staff work for the money but they also want to be appreciated. They love to be told that they've done a good job.
At the art show we had someone who contributed absolutely nothing but turned up at the end to announce the result and claim credit for themselves.
It left all the willing and diligent workers feeling flat. They'd worked so hard and this person swanned in at the end and claimed the glory. Definitely not recommended!
With your dental staff it pays to be humble. Truly humble.
Sure, we know that you're the dentist but whenever something good happens don't claim it. Instead be full of praise for the people around you and say something like “You're great. Thanks so much. We couldn't have done it without you.”
That will lift your team up and motivate them.
Another lesson next week…
The Art of Case Acceptance (1-day Masterclass)
Learn how to get patients to accept the treatment they need. For example, how to present expensive treatment without the risk of losing the patient to the dentist down the street, and so much more.
Sydney 26 August – click here for details.
Efficient Dentistry – Dates to be advised.
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