Last week I mentioned about the problems of under-performing dentists. Here’s another of their commonalities.
Under-performing dentists often speak prior to thinking things through.
Let’s say a patient has come in with a problem, perhaps a toothache. The correct sequence is to reach a precise diagnosis, work out the treatment options and then, when the situation is crystal clear in your mind, discuss things with the patient.
All too often, under-performing dentists start a rambling discussion prior to reaching a diagnosis. They go through the things the pain might be and what you would do in each case should it turn out to be that.
As a result, they waste a lot of time and confuse and perhaps even annoy the patient.
The patient did not come to you for a discussion of what their problem might be. They came to find out what their problem really is and to get it fixed.
So, my advice to the under-performing dentists is “Keep your mouth shut until you have the diagnosis and treatment options crystal clear in your own head.”