Dentist explainingWhat are the traits of good communicators? In the preceding two articles and this one I will share six attributes that separate good communicators from ordinary ones.

5. Low stress for the patient

Pressuring patients is absolutely undesirable. Apart from being ethically questionable, it can also lead to conflict and patients dropping out of the practice. Bad communicators use phrases like “You really should…” and “You need…” in an effort to cajole patients into treatment. Good communicators are totally fair in how they present treatment options an never, ever pressure patients.

6. Covers you

Good communicators make modest claims for treatment and are open about drawbacks. They warn patient of likely adverse outcomes so that patients know what they are in for. They make sure a patient's expectations are reasonable prior to treatment. Bad communicators don't do these things and so, when an adverse outcome occurs, it is a real disaster and can cause conflict.

I hope that you have enjoyed this trilogy of articles!

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