3. Good success rate
Because bad communicators can’t explain treatment clearly to patients they have trouble getting case acceptance. Typically they do 20 items or less of indirect restorative dentistry per month. Good communicators can do 50 or more items of indirect restorative dentistry per month.
4. Low stress for the dentist
If you have good communication skills presenting a full mouth case is no more difficult or stressful than doing a Class I filling — in fact it is easier. Getting stressed when discussing treatment with patients is a sure sign that you don’t know what you are doing. By contrast, if you have mastered communication then you just relax and go with the flow.
Part 3 next week!