Good communication 1

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Dentist explainingWhat are the traits of good communicators? In this article and the next two I will share six attributes that separate good communicators from ordinary ones.

1. Fast

Good communicators don’t take all day — in fact it’s the opposite. When explaining treatment, bad communicators waffle around for 15, 30 or even 45 minutes. They take ages to get to the point. Good communicators, by contrast, deliver a short, crisp, clear treatment explanation. In two minutes or less the patient has all the information they need to make a decision.

2. Easy to understand

Bad communicators use jargon. They explain lots of technical details that the patient doesn’t need to know. They draw diagrams, point out things on x-rays and generally bamboozle. On the other hand, good communicators speak in plain English and just give the patient the information that they need to know.

Part 2 next week!

One thought on “Good communication 1

    Xingyun Song said:
    January 23, 2015 at 2:09 pm

    Hi Dr Hassed,Dr Steve Dunstone recommended your audio recording to me but I could not find it from your website. Could you please let me know how to access it?Many thanksDr XingyunSong, BDS PhD Dr XingyunSong, BDS PhD CAMPBELLTOWN DENTAL HEALTH

    Campbelltown Shopping Centre606 Lower North East Rd

    Campbelltown SA 5074

    Phone: (08) 8337 6784

    Date: Mon, 19 Jan 2015 23:02:00 +0000 To:

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