Don’t ask

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Dr Mark Hassed

There are some questions that nurses should not ask patients.

If a nurse asks certain questions, or mentions certain things then she may well get a negative response, yet when the dentist asks exactly the same question they will get a positive response.

It all relates to the position of authority that the dentist holds. Let’s look at an example.

“You’re due for some x-rays. Is it OK for us to take some x-rays?”

When I say that the reply is virtually 100% positive. But when the nurses say the same thing they get about 20% rejection.

The rejection then makes my job harder because I then have to turn around a negative or forgo necessary x-rays.

Another example is: “I think the dentist is going to recommend a crown for that.”

That simple comment can kill the possibility of doing a crown stone dead before the dentist has even seen the patient because some patients will immediately begin thinking of all the reasons they don’t need a crown.

There are more examples but I’m sure that you get the idea.

Have a team meeting and decide the things that the team cannot say to patients.

2 thoughts on “Don’t ask

    Winston Marsh said:
    January 9, 2013 at 9:07 am

    I would have added after you suggested the team meeting something along the lines of “typically I’ve found that there are 7 or 11 or whatever critically important do not ask questions”. Feel free to let me know what your team came up with and I’ll respond with any important ones they may have missed.

    Have a f-a-n-t-a-s-t-i-c day… Winno

    Dr Mark Hassed responded:
    January 9, 2013 at 5:19 pm

    Thanks Winston. An excellent comment. Noted.

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